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Crisis advocate

part-time, Waverly

Job Summary: Provide in person and over the phone advocacy, shelter and housing navigation to those fleeing violence and or affected by homelessness throughout a 20 county service area.

Agency Functions

  • Exhibit a belief in non-violence and a willingness to advocate on behalf of populations affected by homelessness and violence in a non-discriminating manner.
  • Support and drive FOF’s mission and vision.
  • Uphold the belief that quality client services are the top priority.
  • Agree to work in alignment with the agency’s core values.
  • Maintain a working knowledge of laws, codes, funding requirements, and services standards that impact the programs you work within. 
  • Maintain necessary training identified by FOF.
  • Maintain confidentiality of clients as defined by Iowa Code and state coalitions.
  • Assist in developing and coordinating victim services to reach under-served groups within the FOF service area, including but not limited to elderly, disabled, immigrant, LGBTQ, and isolated people.
  • Establish working relationships with area professionals, service providers and the community at-large while promoting a positive reputation of FOF.  Assist the agency in providing public education and training
  • Maintain up to date familiarity and compliance with agency policy and procedures in order to exercise good judgment in various situations..
  • Maintain accurate data and submit reports, including statistical data, as required.
  • Promote a healthy work environment.
  • Attend FOF staff and program meetings as scheduled.
  • Perform other work assignments as requested/needed.

Crisis Advocate Functions

  • Maintain a working knowledge of the four FOF programs that elicit a crisis response: Shelter Services, Outreach Services, Human Trafficking Services, and Housing Services.
  • Provide comprehensive support and advocacy to victims of violence who seek services through FOF 24 hour crisis line and emergency shelter.
  • Achieve consistent safe and secure services adhering to and enforcing written procedures.
  • While on duty provide supervision of the shelter facility and provide direct victim services to persons in the shelter according to agency procedures.
  • Maintain advocacy network with community professionals and service providers.
  • Maintain up-to-date familiarity with agency policy and procedures regarding crisis intervention in order to exercise good judgment in various situations.
  • Respond to crisis calls and provide crisis intervention to victims and their children requesting emergency shelter and transportation assistance.
  • Complete necessary documentation and assessments for survivors of violence and populations affected by homelessness. Including screenings and assessments, tracking, case notes, etc. 
  • Assess client needs and work with clients to achieve their goals and objectives. 
  • Implement agency policies to maintain constant safety of sheltered victims and their children.
  • Maintain a flexible work schedule as necessary to meet victim’s needs.
  • Maintain an immediate awareness of all shelter activity and crisis line responsibilities as defined in the shelter operations manual with particular attention to the demands of overnight shifts.
  • Complete client contact sheets on daily basis and information pertinent to victim services provided by the employee.
  • Carry out daily cleaning and maintenance of the shelter facility according to agency operating procedures.
  • Complete timesheets and employee paperwork as required.
  • Maintain advocate certification requirements and complete necessary paperwork.
  • Attend Friends of the Family Shelter Advocate meetings. 
  • Comply with the policies and procedures set by the FOF administration.
  • Work with on-call person to coordinate services/respond to requests.
  • Research and update Referral Guide. 
  • Assist with processing and organizing donations.
  • Perform other work assignments as requested.

Position Qualifications

  • High School Graduate with a minimum of two years work experience. 
  • Previous experience in domestic violence or sexual assault and crisis intervention program preferred. 
  • Must demonstrate ability to organize, prioritize and plan work to meet deadlines; behavior management techniques, confidentiality and observation/recording techniques.
  • Ability to complete mandatory training to qualify as a victim advocate within 30 days of employment.
  • Ability to pass state, federal, and child abuse background checks.

    If interested, please forward a resume and cover letter to Jodie, Shelter Services Manager, at j[email protected] by Wednesday, March 4.