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Crisis advocate

part-time, Waverly

Job Summary: Provide in person and over the phone advocacy, shelter and housing navigation to those fleeing violence and or affected by homelessness throughout a 20 county service area.

Agency Functions

Exhibit a belief in non-violence and a willingness to advocate on behalf of populations affected by homelessness and violence in a non-discriminating manner.
Support and drive FOF’s mission and vision.
Uphold the belief that quality client services are the top priority.
Agree to work in alignment with the agency’s core values.
Maintain a working knowledge of laws, codes, funding requirements, and services standards that impact the programs you work within.
Maintain necessary training identified by FOF.
Maintain confidentiality of clients as defined by Iowa Code and state coalitions.
Assist in developing and coordinating victim services to reach under-served groups within the FOF service area, including but not limited to elderly, disabled, immigrant, LGBTQ, and isolated people.
Establish working relationships with area professionals, service providers and the community at-large while promoting a positive reputation of FOF. Assist the agency in providing public education and training
Maintain up to date familiarity and compliance with agency policy and procedures in order to exercise good judgment in various situations..
Maintain accurate data and submit reports, including statistical data, as required.
Promote a healthy work environment.
Attend FOF staff and program meetings as scheduled.
Perform other work assignments as requested/needed.

Crisis Advocate Functions

Maintain a working knowledge of the four FOF programs that elicit a crisis response: Shelter Services, Outreach Services, Human Trafficking Services, and Housing Services.
Provide comprehensive support and advocacy to victims of violence who seek services through FOF 24 hour crisis line and emergency shelter.
Achieve consistent safe and secure services adhering to and enforcing written procedures.
While on duty provide supervision of the shelter facility and provide direct victim services to persons in the shelter according to agency procedures.
Maintain advocacy network with community professionals and service providers.
Maintain up-to-date familiarity with agency policy and procedures regarding crisis intervention in order to exercise good judgment in various situations.
Respond to crisis calls and provide crisis intervention to victims and their children requesting emergency shelter and transportation assistance.
Complete necessary documentation and assessments for survivors of violence and populations affected by homelessness. Including screenings and assessments, tracking, case notes, etc.
Assess client needs and work with clients to achieve their goals and objectives.
Implement agency policies to maintain constant safety of sheltered victims and their children.
Maintain a flexible work schedule as necessary to meet victim’s needs.
Maintain an immediate awareness of all shelter activity and crisis line responsibilities as defined in the shelter operations manual with particular attention to the demands of overnight shifts.
Complete client contact sheets on daily basis and information pertinent to victim services provided by the employee.
Carry out daily cleaning and maintenance of the shelter facility according to agency operating procedures.
Complete timesheets and employee paperwork as required.
Maintain advocate certification requirements and complete necessary paperwork.
Attend Friends of the Family Shelter Advocate meetings.
Comply with the policies and procedures set by the FOF administration.
Work with on-call person to coordinate services/respond to requests.
Research and update Referral Guide.
Assist with processing and organizing donations.
Perform other work assignments as requested.

Position Qualifications

High School Graduate with a minimum of two years work experience.
Previous experience in domestic violence or sexual assault and crisis intervention program preferred.
Must demonstrate ability to organize, prioritize and plan work to meet deadlines; behavior management techniques, confidentiality and observation/recording techniques.
Ability to complete mandatory training to qualify as a victim advocate within 30 days of employment.
Ability to pass state, federal, and child abuse background checks.

If interested, please forward a resume and cover letter to Jodie, Shelter Services Manager, at j [email protected] by Wednesday, March 4.

Office manager

full-time, Waterloo

Job Summary: Manages and provides office support and administrative functions to agency. Duties include clerical, technical, and project-based work with all agency departments and programs.

Agency Functions

Exhibit a belief in non-violence and a willingness to advocate on behalf of populations affected by homelessness and violence in a non-discriminating manner.
Support and drive FOF’s mission and vision.
Uphold the belief that quality client services are the top priority.
Agree to work in alignment with the agency’s core values.
Maintain a working knowledge of laws, codes, funding requirements, and services standards that impact the programs you work within.
Ensure employee trainings are up to date.
Maintain confidentiality of clients as defined by Iowa Code and state coalitions.
Assist in developing and coordinating victim services to reach under-served groups within the FOF service area, including but not limited to elderly, disabled, immigrant, LGBTQ, and isolated people.
Establish working relationships with area professionals, service providers and the community at-large while promoting a positive reputation of FOF. Assist the agency in providing public education and training
Provide training, on-boarding, coaching and support for volunteers and employees
Maintain up to date familiarity and compliance with agency policy and procedures in order to exercise good judgment in various situations.

Ensure sound conflict resolution policies, personnel policies, and FOF grievance procedure policies.

Maintain accurate data and submit reports, including statistical data, as required.
Promote a healthy work environment.
Attend FOF staff and program meetings as scheduled.
Serve on the FOF leadership.
Perform other work assignments as requested/needed.

Office Manager Functions

Operations Responsibilities:

Ensure administrative coverage for the Waterloo and Waverly offices during business hours for welcoming response to phone calls and on-site visitors. Oversees administrative volunteers working in the Waterloo and Waverly offices.
Perform general clerical duties to include but not limited to: printing, photocopying, scanning, faxing, filing, typing and composing, proofreading, etc. Create and modify agency documents using Microsoft Office.
Schedule and oversee maintenance and cleanliness of Waterloo and Waverly offices and support outreach staff in navigating maintenance support for their offices.
Manage technology support requests and serves as the primary contact for Bergan KDV and other tech supports. Maintain back-up systems daily.
Program Shoretel phones for staffing of the agency crisis line each day.
Coordinate agency donation intake by staffing offices during donation times, assessing inventory for needed items, communicating with donors who have questions.
Assist in planning for All-Staff Meetings: reserving venue, building agendas, and recording and sending meeting minutes.
Maintain agency data entry including but not limited to: mailing lists, staff phone directory, supply orders, etc.
Prices and purchases supplies for offices and programs.
Work with Operations Director to post open positions and initiate the hiring process. Provides support to get new employees set up for on-boarding to the agency.
Supports users with the Purely HR system and updates employee status for benefit allowance.
Scan and email grant contracts to Executive Director, Operations Director, Fiscal Director, and Grant and Communications Coordinator.

Fiscal Responsibilities:

Mail agency checks.
Facilitate delivery of bank deposits
Conduct initial review and preparation of documentation associated with grant claims (ICAPP, CVAD, etc.)
Supports in entering bills in the QuickBooks system.
Process payroll.

Development Responsibilities:

Supports in the development of marketing materials using Publisher, Adobe, Microsoft Office, graphics, etc.
Maintain the department’s data including donations/donors, sponsorships, mailing lists, etc.
Distribute thank you letters to donors.
Provide support with agency mass mailings (newsletters, appeals, campaigns, reports, etc.) including but not limited to proof-reading, editing, printing, and distribution.
Participates in planning and staffing fundraising events

Executive Responsibilities:

Works with Executive Director to provide support and needed materials to the Board of Directors including meeting agendas, program information, new board members packets, etc.
Maintains current list of Board of Directors with updated contact information, as well as list of former board members.

Position Qualifications:

Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
Knowledge of Microsoft Office and telephone protocol. Duties require professional, verbal, and written communication skills. This is normally acquired through one or more years of clerical experience.
Must demonstrate concepts of how to organize, prioritize and plan work to meet deadlines, confidentiality and observation/recording techniques.
Ability to complete mandatory training to qualify as a victim advocate within 30 days of employment.
Ability to pass law enforcement screening and possess clean personal history regarding child endangerment.

If interested, please email your resume and cover letter to Kelley, Operations Directors, at [email protected] by Wednesday, February 26.